Watch below:
By producing this video, this ad campaign has been effective on many levels.
- It is engaging: Viewers are likely to share the video via social media, as well as spread the word about the video via WOM.
- It is consistent with Dove's core values: It empowers women with this message of natural beauty
- It is memorable: The artistic elements of the video are compelling and appealing
It can be argued that this video is also ineffective on several levels.
- It does not drive sales: After watching this video, consumers are not likely to run to the store to purchase a Dove product.
- It may not change purchase behaviors: Though the message is powerful, it may not shift the purchasing habits of a loyal Neutrogena customer.
Though Dove has received much scrutiny in relation to the ROI this campaign has generated, I believe that the levels of engagement attributed to this video far outweigh the immediate fiscal return. It's probable that Dove's objective was not to drive sales but instead, to increase future purchase intentions.









